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Frequently asked questions
How do I connect my WhatsApp to BobWork?
Go to your Agent Dashboard → WhatsApp → Connect. You'll need a ChatDaddy account or WhatsApp Business API credentials. Our setup wizard will guide you through the process in under 5 minutes.
How long does it take for the AI to learn my knowledge base?
After you paste your website URL, BobWork crawls and processes your content within 1–3 minutes for most sites. You can also upload documents (PDF, Word, TXT) directly for instant processing.
What happens if the AI doesn't know the answer?
BobWork's AI will politely tell the customer it doesn't have that information and offer to connect them with a human. You can also configure custom fallback messages in Agent Settings.
Can I pause the AI and reply manually?
Yes. Use Copilot Mode — click 'Take Over' on any conversation to pause the AI and handle it yourself. Click 'Resume AI' when you're done. The AI will not reply while you're in control.
How do I update my knowledge base when products or prices change?
Go to My Knowledge → Re-generate. BobWork will re-crawl your website and update the knowledge base with the latest information. For manual edits, you can update individual entries directly in the Knowledge Base tab.
Is my customer data secure?
Yes. All data is encrypted in transit (TLS) and at rest. We comply with PDPA (Malaysia) and GDPR. We do not share your data with third parties. See our Privacy Policy and Data Processing Agreement for full details.