BobWork AI
Fill in all sections, then upload this document to your BobWork agent under My Knowledge → Upload Document.
A short description of what your business does. Bob uses this as context for all answers.
Business Name
What you sell / offer
Who your customers are
What makes you different
List every product or service with full details. Be specific — name, price, variants, availability.
Product / Service 1 (name, price, description, variants)
Product / Service 2
Product / Service 3
Product / Service 4
Add more as needed
Include all pricing. If you offer packages or tiers, list each one clearly.
Standard pricing (list all items with prices)
Package deals or bundles
Discounts or promotions (ongoing)
Be specific. Vague policies produce vague answers.
Return & refund policy (conditions, timeframe, process)
Delivery / shipping (areas, cost, timeframe)
Payment methods accepted
Warranty policy (if applicable)
Include public holiday rules and after-hours handling.
Operating hours (days + times)
Public holiday schedule
Phone / WhatsApp number
Physical address (if applicable)
Write out your top 10 most common customer questions and the exact correct answers.
Q1: Question / A1: Answer
Q2: Question / A2: Answer
Q3: Question / A3: Answer
Q4: Question / A4: Answer
Q5: Question / A5: Answer
Q6–Q10: Add more below
List topics or information that are out of scope, confidential, or off-brand.
Topics to avoid
Competitor names to never mention
Internal information to keep private
bobwork.ai · help.bobchat.ai
After filling in, upload to My Knowledge → Upload Document