Help CenterIndustry Setup
    Industry GuidesPick your industry

    Setting Up Bob for Your Industry

    Every industry is different. Pick yours below for a tailored setup guide — KB structure, tone, follow-up timing, and when to hand off.

    Retail / E-commerce

    Recommended setup

    Recommended Tone

    Friendly

    Language

    Match your market (EN/BM/CN)

    Greeting Message

    "Hi! I'm here to help you find the right product. What are you looking for today?"

    What to Include in Your Knowledge Base

    • Full product catalogue with prices, variants, and SKUs
    • Shipping rates, delivery times, and coverage areas
    • Return and exchange policy (with exact conditions)
    • Payment methods accepted
    • Promotion and voucher codes (update regularly)
    • Out-of-stock handling instructions

    Follow-Up Timing

    Send follow-up after 1 hour for abandoned cart conversations. After 24 hours for unanswered product inquiries.

    When to Hand Off

    Hand off when customer requests a refund, reports a damaged item, or asks for order tracking.

    Test These Questions After Setup

    "What is your return policy?"
    "Do you ship to Sabah/Sarawak?"
    "Is [product name] available in size M?"
    "How long does delivery take?"

    Next step

    Download the KB Template to get started faster