A setup fee to build the agent, a monthly retainer to run it, and a clear included allowance — plus usage-based overage you can cap yourself.
Two figures: a one-off setup fee to build the agent, then a monthly retainer to run and keep updating it. The base plan is $1,500 setup + $1,000/month; the larger packages add more of the funnel for a higher figure.
There is no per-seat charge and nothing to buy per user. See the pricing page for the three packages side by side.
Conversations above the included 5,000 in a billing period are $0.05 each. Knowledge above 5,000 files is $10 per extra 1,000 files a month. You are only charged for what you actually go over by — there are no top-up packs to buy in advance.
Overage is charged automatically via Stripe every 5 days, plus one final charge just before your plan renews to clear any outstanding balance.
Set a hard cap on overage spend under Overage Spending Limit. Once your workspace reaches that cap, AI replies pause rather than continuing to bill you — so a freak busy month cannot produce a surprise invoice.
Go to Billing & Account and click Subscribe & Pay to connect a card via Stripe. This is what enables the automatic 5-day overage charges — without it, overage cannot be billed.
Your plan includes any 3 skills. Each additional skill has a one-time setup fee — $500 (small), $1,000 (medium) or $2,000 (large) — plus a small monthly fee, and can be added at any point without rebuilding the agent.
Tip: If you're a high-volume business, set your Overage Spending Limit deliberately rather than leaving it unset — it's the control that keeps usage-based billing predictable.
What does the setup fee actually cover?
Building the agent: importing your knowledge (docs, FAQs, product data), connecting WhatsApp, Instagram, Messenger and web chat, configuring the skills you picked, and testing it against your real conversations before it goes live.
What does the monthly retainer cover?
Running it: hosting, the included 5,000 conversations and 5,000 knowledge files, human handoff, and every content or workflow change you request — live within 24 hours on weekdays. You never operate the system yourself.
Is there a way to buy extra conversations upfront, like a top-up pack?
No — there is no top-up or credit-bundle system. Usage past the included allowance is simply billed as overage at $0.05 a conversation, automatically.
What happens if I hit my Spending Limit?
The agent stops sending AI replies once the cap is hit — it will not keep generating replies and running up a bigger bill. Raise or remove the limit under Overage Spending Limit whenever you are ready.
Is there a daily reply cap?
No. Volume is governed by your Spending Limit rather than a fixed daily count, so a busy day does not mean the agent stops replying at an arbitrary number.
Do the other channels cost extra?
No. WhatsApp, Instagram, Messenger and web chat are all covered by the same plan and the same conversation allowance — there is no separate per-channel setup fee.